Privacy policy

Privacy Policy

Last Updated: [Insert Date]

This Privacy Policy explains how GargVeda Naturals ("Company", "we", "us", or "our"), operating the brand Rishi Vaidik through www.rishivaidik.com, collects, uses, shares, and protects your personal information when you visit or make a purchase from our website within India.

By using our website, you agree to the practices described in this Privacy Policy and to be governed by the applicable laws of India.

1. Scope and Applicability

This Privacy Policy applies to personal information collected through www.rishivaidik.com and related customer support channels operated by us in India.

It applies to:

Website visitors
Customers
Individuals who contact us for support, inquiries, marketing communications, or grievance redressal

2. Information We Collect

We may collect the following categories of personal information:

Identity Information

Name
Date of birth
Gender (if voluntarily provided)

Contact Information

Billing and shipping address
Email address
Phone number
PIN code

Account Information

Username and password
Order history
Saved addresses
Preferences

Payment and Transaction Information

Payment method
Transaction ID
Purchase amount
Transaction date

Full card, banking, or UPI credentials are generally processed securely by our payment partners and are not stored by us unless legally required.

Technical Information

IP address
Browser type
Device information
Operating system
Pages visited
Time and date of visits
Referring and exit pages
Website usage data collected through cookies and similar technologies

Communication Information

Customer support queries
Reviews and feedback
Survey responses
Emails and other communications

3. How We Collect Information

Information Provided by You

We collect information when you:

Create an account
Place an order
Subscribe to newsletters
Contact customer support
Submit reviews or feedback
Participate in promotions or surveys

Automatically Collected Information

We use cookies, analytics tools, log files, and similar technologies to collect information about website usage.

Information from Third Parties

We may receive information from:

Payment gateways
Courier and logistics partners
Analytics providers
Marketing platforms
Social media platforms

4. How We Use Your Information

We use your information to:

Create and manage your account
Process and deliver orders
Process payments and prevent fraud
Provide customer support
Send order updates and service notifications
Send promotional offers and marketing communications (where permitted or consented to)
Improve website functionality and user experience
Conduct analytics and business reporting
Comply with legal and regulatory requirements
Enforce our Terms and Conditions

5. Cookies and Similar Technologies

Our website uses cookies and related technologies to:

Enable essential website functions
Maintain shopping cart and checkout functionality
Remember user preferences
Analyze website traffic
Improve performance and user experience

You may disable cookies through your browser settings. However, doing so may affect certain website features and functionality.

6. Sharing of Personal Information

We do not sell your personal information.

We may share information with:

Service Providers

Payment processors
Courier and logistics partners
Hosting and cloud service providers
Email, SMS, and WhatsApp communication providers
Analytics and marketing platforms

Professional Advisors

Lawyers
Auditors
Consultants
Financial institutions

Government Authorities

Where required by law, regulation, court order, or lawful government request.

We take reasonable steps to ensure that any third parties handling personal information maintain appropriate confidentiality and security standards.

7. Data Storage, Retention and Security

We maintain reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Personal information is retained only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Meet legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted, anonymized, or disposed of in accordance with applicable laws.

8. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Withdraw consent for certain processing activities
Request deletion of personal information
Object to or restrict certain processing activities
Submit a grievance or complaint regarding data handling

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that appropriate action can be taken.

10. International Data Transfers

We currently sell and ship products only within India.

Where necessary, limited data processing may occur through international service providers. Any such transfer will be conducted in compliance with applicable legal requirements and appropriate safeguards.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of such third-party platforms. Users are encouraged to review their respective privacy policies before providing personal information.

12. Compliance with Indian Laws

This Privacy Policy is intended to comply with applicable Indian laws, including:

Information Technology Act and related Rules
Digital Personal Data Protection Act, 2023 (DPDP Act)
Other applicable data protection regulations as amended from time to time

Where consent is required, it will be obtained in a clear and transparent manner.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.